Terms of service
OVERVIEW
Welcome to Twisted Okie Co! The terms “we”, “us” and “our” refer to Twisted Okie Co. Twisted Okie Co. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Twisted Okie Co. is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
TAT is 5-10 business days AFTER your payment has been received - 10-15 business days during Holidays. Everything is made to order -- as I want the products as fresh as possible for YOU! I will do my best to keep you posted on processing times from week to week at the top of my page. In the event that I run into issues when preparing your order, I will reach out via email ASAP. Please provide an email that is checked frequently as these issues might be quick to arise, and will need an answer in order to finish preparing your order.
PLEASE KEEP IN MIND PROCESSING TIME IS DIFFERENT THAN SHIPPING TIME.
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DAMAGED ITEMS
Should your package arrive damaged, >>DO NOT throw away ANY contents, including the package or products!<< Your carrier may need to assess the damage. IF you are needing information from Twisted Okie Scents before you are able to successfully submit your claim, please email>> twistedokiescents@outlook.com
YOU ARE RESPONSIBLE FOR FILING THE CLAIM WITH THE SHIPPING CARRIER!
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>>PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS<<
I ship through USPS and are NOT responsible for your package once it has been accepted by the shipping carrier. This INCLUDES but is NOT limited to delays, damages, and theft after delivery. Should any of these occur, YOU MUST CALL the carrier responsible for delivering your package. I am unable to resolve these issues or any other issues regarding the carrier, as I only have access to the same tracking information as you.
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International customers:
Shipping prices DO NOT reflect ANY import taxes OR fees for your package. PLEASE BE AWARE that additional fees may arise from your local agency.
Those in Woodward, OK: You are able to pick up your order and your shipping will be refunded. Please contact me within 2-4 business days about arranging a time to pick up your order. Late afternoon/evening works best for me; however, I am willing to find a time that works best for you.
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Once an order is placed, it CANNOT be modified or canceled.
While customers are unfamiliar with the 'behind-the-scenes' process and how much work it is for one person, I am working extremely hard to prepare and process ALL orders as quickly as possible. Making changes to an order can disrupt and even potentially halt orders. When this happens, it does not demonstrate very good productivity.
IF you wish to purchase additional items, you WILL need to place a separate order. The order WILL ship separately as I do not combine orders.